Debt Collection Compliance & Complaints

Consumer Rights & Compliance Information

National Action Resolutions Group LLC is committed to operating in compliance with applicable federal and state laws governing account resolution and debt collection practices.

We take consumer rights seriously and strive to ensure that all communications are handled professionally, accurately, and respectfully.

Consumer Rights May Include

Consumers may have the right to:

  • Request validation of an account

  • Dispute account information

  • Request communication preferences

  • Receive clear and accurate information

  • Be treated respectfully and professionally

Our Compliance Commitment

Our company emphasizes:

  • Training and oversight

  • Professional communication standards

  • Accurate account handling

  • Secure information practices

  • Prompt review of consumer concerns

We understand that consumers may have concerns while resolving their accounts. If you have a concern or a complaint, we encourage you to contact our debt collection compliance team directly.

Our team is committed to working together with consumers to achieve reasonable resolutions to outstanding account balances. We care about our consumers’ experiences with our team and strive to make every engagement a positive one.

Through open communication and exceptional customer service, we help consumers understand their options, find an acceptable solution, and resolve outstanding accounts.

We encourage our consumers to contact us and share their experiences of working with our debt collection compliance team.

 

To submit a complaint or dispute, please utilize one of the following options to let us know:

1.) Complete the form BELOW for electronic submission of your concern.

2.) Send a letter to the following address:
National Action Resolutions Group
6523 S, Transit Road, Suite #1
Lockport, NY 14094
Attn: Chief Compliance Officer

3.) Call our toll-free number 1-833-759-1660

4.) Send an email to admin@nargllc.com